Terms of service
Overview
This website is operated by Civillian Defense ("we", "us", "our"). By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced here (including our Refund Policy and Privacy Policy). If you do not agree with these terms, please do not use our site or purchase our products.
1. Digital Products
All products sold on this site are digital goods (eBooks, guides, checklists, and related downloadable materials). No physical items will be shipped. Upon successful payment, you will receive access to download your purchase via email and/or a download page.
2. Eligibility
By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or guardian to use this site.
3. License and Permitted Use
When you purchase a digital product, you are granted a limited, non-exclusive, non-transferable, personal license to download and use the materials for your own private, non-commercial use. You may NOT:
- Resell, redistribute, share, sublicense, or publish our materials in any form;
- Upload our materials to file-sharing sites, social media, or any public platform;
- Modify our materials and present them as your own work;
- Use our materials for any unlawful purpose.
All content remains the intellectual property of Civillian Defense and is protected by applicable copyright laws. Unauthorized use may result in termination of your access without refund and may expose you to legal liability.
4. Informational Purposes Only — No Professional Advice
Our products contain general educational and informational content on preparedness and safety topics. They are NOT a substitute for professional medical, legal, financial, or emergency-services advice. Always follow the guidance of qualified professionals, local authorities, and emergency services. We make no guarantee regarding outcomes resulting from the use of the information in our products, and you use this information entirely at your own risk.
5. Pricing and Payment
All prices are listed in US Dollars (USD) unless stated otherwise. Prices, promotions, and product availability are subject to change at any time without notice. Payment is processed securely through our payment providers (e.g., PayPal / Shopify Payments). We do not store your full payment card details.
6. Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized transactions. If we cancel a paid order, you will receive a full refund.
7. Refunds
Refunds are governed by our Refund Policy, which offers a 30-Day Money-Back Guarantee on all purchases. Please see the Refund Policy page for full details.
8. Accuracy of Information
We strive to keep information on this site accurate and current, but we do not warrant that product descriptions, pricing, or other content is error-free. We reserve the right to correct errors and update information at any time.
9. Limitation of Liability
To the maximum extent permitted by law, Civillian Defense and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our site or products. In no event shall our total liability exceed the amount you paid for the product giving rise to the claim.
10. Indemnification
You agree to indemnify and hold harmless Civillian Defense from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.
11. Third-Party Links and Tools
Our site may contain links to third-party websites or tools. We are not responsible for the content, accuracy, or practices of third parties, and your use of them is at your own risk.
12. Changes to These Terms
We may update these Terms of Service at any time by posting the revised version on this page. Your continued use of the site after changes are posted constitutes acceptance of the revised Terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [YOUR COUNTRY/STATE, e.g., India / Punjab], without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of [CITY, COUNTRY].
14. Contact Information
Questions about these Terms of Service should be sent to us at [SUPPORT EMAIL].
3. Shipping Policy
Shipping / Digital Delivery Policy
No Physical Shipping
Civillian Defense sells digital products only. Nothing will be physically shipped to you, and no shipping fees are charged at checkout.
Instant Digital Delivery
- After your payment is successfully processed, your download links are delivered instantly.
- You will receive an email at the address provided at checkout containing your download link(s). You may also be redirected to a download page immediately after purchase.
- Delivery is available worldwide, 24/7.
Didn't Receive Your Download?
If you do not receive your download email within 15 minutes of purchase:
- Check your spam/junk folder and the "Promotions" tab (Gmail).
- Confirm that the email address you entered at checkout was correct.
- Still stuck? Contact us at [SUPPORT EMAIL] with your order number, and we will resend your access promptly.
Download Issues
If a download link is broken, expired, or a file fails to open, contact [SUPPORT EMAIL] and we will restore your access at no charge.
Important
- Download links are for the purchaser's personal use only and may not be shared.
- We recommend downloading and backing up your files promptly after purchase.